1. Returns We accept returns only for damaged or defective products. If you receive an item that is damaged or defective, please contact us within 1-3 days from the date of delivery. To initiate a return, please reach out to us at [email protected], providing your order details and photos of the damaged or defective product. We will guide you on the next steps.
2. Refunds Refunds are only processed for damaged or defective items. If your item qualifies for a refund, we will issue a full refund to you. Since we offer cash on delivery as the payment method, the refund will be processed in cash. Please note that the refund will only be provided once the returned item has been inspected and confirmed to be damaged or defective.
3. Exchange We do not offer exchanges for products unless the item is damaged or defective. If you would like to exchange a defective or damaged product, please contact us at [email protected] to discuss the available options.
4. Return Conditions To ensure a smooth return process, the following conditions must be met:
- The item must be unused and in its original condition.
- All tags and packaging must be intact.
- The return must be requested within 1-3 days from the date of delivery.
5. Non-Returnable Items Due to the nature of our products, we do not accept returns or offer refunds for items that are not defective or damaged. Please ensure that you are fully satisfied with your purchase before completing the transaction.
6. Shipping Costs If the return is due to a defective or damaged product, we will cover the return shipping costs. For any other reason, the customer will be responsible for the return shipping costs.
7. How to Contact Us If you have any questions regarding our return and refund process or need assistance, please feel free to contact us at:
Email: [email protected]